FAQ | Shipping | Refund


What is BalkanFresh?

BalkanFresh is your go-to online European Market. We only operate online to provide the best prices. With our European online store, you can easily browse and purchase your favorite European products. As a company, we strive for excellent customer service and seamless shopping.

What kind of products do you have?

BalkanFresh offers a diverse range of specialty food items, all directly sourced from Europe and Eastern Europe, which is also known as the Balkan Region. Explore our selection and discover the authentic flavors of this unique culinary heritage. Let BalkanFresh bring the convenience of doorstep delivery, ensuring that these exceptional products are conveniently accessible to you.


BalkanFresh Shipping Info:

We ship to USA & Canada ONLY!! Please take a look on the Map to see how long your package will take to arrive to you. 

Note: UPS does not deliver, and we do not ship on the following six holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Once an order is shipped, you will be sent a tracking number to track your package. Packages do not require a signature by our carriers as a default for residential addresses and will be left at the shipping address provided at the carrier’s discretion.

If you are purchasing perishable items (such as dairy and meat products) or heat sensitive items (such as chocolate products), we highly recommend selecting the Expedited Shipping option. If you choose any other method for perishable items, it is at your risk, and we will not be held responsible if the items perish. UPS Ground Shipping is a Ground Service; we do not recommend this option for perishables, especially in the summer months. *We will not be responsible for perishables if the Expedited service is not selected.

Shipping Costs:

We ship in insulated shipping packaging with frozen gel packs to prevent spoilage for perishable items such as dairy and meat products. Our shipping costs are determined by the weight of the package and the shipping address zip code. A fee is also applied to the shipping cost to cover for the packaging material.

Shipping Schedule:

To ensure freshness, we follow a shipping schedule. For perishable items, we avoid shipping on Fridays, Saturdays, and before holidays. This prevents your package from spending the weekend in a warehouse, maintaining the quality and taste of your products. Rest assured, we prioritize delivering your order at the optimal time to ensure the utmost satisfaction.

Damaged Goods:

Once your order leaves our facility and is in transit, we cannot be held responsible for any damage it may sustain. While we take great care in packaging your items securely, unforeseen circumstances during transit are beyond our control. We recommend inspecting your package upon delivery and contacting the shipping carrier immediately if any damage is observed. .


Returns are not accepted after Three days from the date the order is received. We do not accept returns on perishable items. You cannot return items that you do not like in taste or package shape. Items that have been opened cannot be returned. Return shipping charges are the customer’s responsibility. Shipping and handling charges are NOT refundable. Returns may be subject to a 10 percent restocking fee.